Common questions

How do I place an order?+

Browse the shop, click Add to Cart on any product, then go to Cart to review and Checkout. You'll receive an order confirmation email immediately and a shipping confirmation when your order leaves the warehouse.

Can I edit or cancel my order?+

We process orders quickly — usually within 1 hour. Email us immediately if you need to change or cancel. Once shipped, follow our 30-day return process.

I didn't receive an order confirmation. What now?+

Check your spam folder first. If it's not there, log in to My Account → Orders to verify the order is there. If you don't see it, contact us with the email you used.

Can I order as a guest?+

Yes — guest checkout is available, no account required. Creating an account just makes it easier to track future orders.

When will my order ship?+

Most orders ship within 1 business day. You'll get a tracking number by email when it leaves the warehouse.

How long does delivery take?+

Standard delivery takes 3–5 business days within the EU, 5–10 days for international orders. Express shipping (1–2 days) is available at checkout.

Is shipping free?+

Free shipping on EU orders over €120. Below that, standard shipping is calculated at checkout.

Can I track my order?+

Yes — once your order ships you'll get a tracking link by email. You can also track from My Account → Orders.

What's your return policy?+

30 days, no questions asked. Items must be unused and in original packaging. We'll refund the original payment method within 5–7 business days of receiving the return.

How do I start a return?+

Email us with your order number and reason. We'll send you a pre-paid return label within 24 hours.

Are returns free?+

Yes — we cover return shipping for all EU orders. International returns are at customer expense unless the item is defective.

What if my item arrived damaged?+

Email us within 7 days of delivery with a photo. We'll send a replacement or full refund — your choice.

What payment methods do you accept?+

Major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal.

Is my payment secure?+

Yes — checkout is fully SSL-encrypted and processed through industry-standard payment gateways (Stripe, PayPal). We never store full card numbers.

Do you charge sales tax?+

Sales tax / VAT is calculated at checkout based on your shipping address. International orders may incur duties on arrival — those are paid to your local customs.

Can I pay in installments?+

Yes — Klarna and Stripe Pay-In-3 are available at checkout for eligible orders.

Where are you based?+

NOWIBLY is registered as a curated e-commerce business shipping internationally. Full company details on our Terms & Conditions page.

Do you wholesale?+

Yes — for orders over €5,000 we offer wholesale pricing. Email partnerships with your business details.

How do you choose products?+

Each product is hand-tested by our team. We reject 8 out of every 10 we evaluate. Real test, real review, no exceptions.

Do you ship internationally?+

Yes — we ship to 30+ countries. International rates and times are calculated at checkout.